Find answers to common questions about our products, services, and policies.
Our registered headquarters and dispatch facility are located at: NOYA COSMETICS House No. 107/061, Plot No. 61, Gat No. 8A8B Sanjeev Nagar, Nashik, Maharashtra, 422010, India.
We aim to dispatch all orders within 24 hours. Our standard delivery time across India is 2-7 business days, depending on your location.
Yes, Cash on Delivery (COD) is available across most active pin codes in India. To cover the cash-handling costs charged by our courier partners, a flat convenience fee of ₹50 is applied to all COD orders. To avoid this fee, we highly recommend using our secure online payment gateway at checkout.
Total transparency is our priority. Once your order is packed and dispatched, you will receive an email and SMS containing your unique AWB (Airway Bill) tracking number and a tracking link. You can also log into your account at noyabeauty.in and visit the “Track Order” section for real-time logistics updates.
Currently, Noya Cosmetics ships exclusively within the borders of India.
You can cancel your order within 3 hours of placing it by contacting our support team. Because we utilize a rapid-dispatch system to ensure fast delivery, orders enter processing immediately after this 3-hour window. Once an order is processed or shipped, it cannot be canceled.
Due to the personal hygiene and consumable nature of beauty and cosmetic products, we do not accept returns for opened or used items. However, if you receive a product that is physically damaged, defective, or incorrect, please report it to us within 7 days of delivery. We will arrange for a reverse pickup and issue a free replacement or a full refund.
If your order qualifies for a return (damaged, defective, or wrong item), please email us at help@noyabeauty.in within 7 days of receiving the package. Please attach clear photographs or an unboxing video of the damaged product and your invoice. Our support team will respond within 24 hours to guide you through the seamless return process.
We offer a fast, frictionless, and highly secure checkout experience. We accept all major Credit Cards, Debit Cards, Net Banking, Mobile Wallets, and UPI (Google Pay, PhonePe, Paytm, etc.) through our RBI-authorized, encrypted payment gateway (Razorpay).
Absolutely. noyabeauty.in uses industry-standard 256-bit SSL encryption to protect your personal and payment details. We do not store your credit card or bank details on our servers. All transactions are securely routed through our PCI-DSS-compliant payment gateway partners.
Yes, ethical beauty is at our core. All Noya Beauty and Keshnoya products are strictly 100% vegetarian and Cruelty-Free (we never test on animals). Furthermore, our Keshnoya Ayurvedic line (including the Hair Oil and Shampoo) is 100% chemical-free, formulated without any parabens, synthetic sulfates, or mineral oils.
While Noya Cosmetics formulates products using safe, botanical, and heavily researched natural ingredients, every individual’s body reacts differently during pregnancy. We highly recommend consulting with your physician or dermatologist before introducing any new skincare or active ingredients into your routine while pregnant or nursing.
We are dedicated to providing you with exceptional service. If you have any questions regarding your order, products, or our policies, please reach out to us:
Our human support team is available from 10:00 AM to 6:00 PM (Monday to Saturday). For immediate assistance outside of these hours, you can interact with our 24/7 AI Chatbot located at the bottom corner of our website.
